Southern Company Specialist A, Field - Developmental in Chattanooga, Tennessee

Specialist A, Field - Developmental

Description

Atlanta Gas Light has a new development opportunity for an employee who is interested in progressing to a Field Specialist A position. The successful candidate will receive appropriate training necessary to progress to the Field Specialist A position within a certain timeframe. The successful candidate will serve in an on-call capacity for emergency response and also be responsible for the activation and deactivation of natural gas.

Basic Function:

Responsible for completing a variety of tasks associated with the installation, activation, deactivation, maintenance and inspection of gas meters and regulators. Also responsible for performing maintenance and repairs on customers appliances and other gas equipment. Responds to routine and emergency requests for gas service and is responsible for repairing leaks on meter sets. Protects meters sets from atmospheric corrosion by painting or replacing piping. Responsible for providing timely and professional customer service by responding to service orders. First responder on emergency calls, including off shift call outs and responsible for making repairs on below ground pipe up to 5/8” in diameter.

JOB DUTIES & RESPONSIBILITIES

Representative Duties and Responsibilities:

  • Efficiently works a route to complete customer and compliance orders in a timely manner and in accordance with company policies and procedures and operator qualifications procedures.

  • First responder to inside leaks, outside leaks, and damages.

  • Installs and maintains gas meters.

  • Performs basic pipefitting on meter sets (remove meter, install fuel line cut off, replace union).

  • Performs service activation, deactivation, and leak repairs.

  • Responds to routine and emergency gas requests, leak calls, and no gas situations.

  • Conducts and documents complete investigations of customer premises in response to questionable gas consumption (e.g. high bill complaints, stopped meters, etc.) or other issues.

  • Make repairs to 5/8” below ground service lines (identify damage/leak, make repairs in a safe manner).

  • Performs meter inspections and paints as needed to maintain compliance with atmospheric corrosion.

  • Coordinates and performs complex valve operations, maintenance and inspection procedures on all above ground valves.

  • Performs miscellaneous inspections, as required.

  • Using leak detectors as well as natural senses (e.g., smell), locates gas leaks, decides on appropriate action and performs necessary repairs, documenting actions taken.

  • Interacts with customers to answer questions, explain work performed, give instructions for operation of appliances, and promote gas usage.

  • Identifies abnormal operating conditions and takes appropriate actions.

  • Performs computer work and data entry.

  • Actively and accurately captures documentation in the Mobile Data Terminal.

  • Safely operate company assigned vehicles in performance of assignments.

  • Observes all safety requirements and regulatory guidelines to ensure compliance.

  • Available for off shift emergency call outs.

  • Available to work overtime as necessary to meet business requirements and flexibility in working shifts as required.

  • Performs other job-related duties as required. JOB REQUIREMENTS

Required:

  • High school diploma or GED

  • Minimum 6 months experience with Field Technician A or Field Technician C work and responsibilities

  • Must be able to make repairs to 5/8" plastic services

  • Experience with hanging gas meter sets, connecting fuel lines, and establishing service to new and existing customers

  • Experience using lead/CO equipment to detect leaks and determine appropriate action

  • Must have a valid state driver's license and pass Company driving tests

  • Working knowledge of basic hand tools and equipment

  • General Meter Activation qualified and certified

Preferred:

  • 1-2 years Field operations experience in a natural gas operations environment

  • Technical School training and certification

Or

  • Equivalent academic education and experience

Skills:

Required:

  • Proficiency with all required Field Technician A skills

  • Good written and oral communication including listening, probing, problem solving

  • Ability to use good judgment when working in potentially hazardous and emergency environments

  • Good interpersonal skills

  • Strong influencing & negotiation skills; ability to resolve and diffuse difficult and/or escalated situations

  • MS Office and Computer skills – intermediate proficiency

  • Customer Service

  • Ability to smell odorant used to detect gas leaks

Certifications/Licenses:

Required:

  • Operator Qualified in accordance with Company Plan

  • Must have a valid state driver’s license and pass Company driving tests

Working Conditions/Physical Requirements:

  • Must be physically able to stoop, bend, crawl, walk, climb ladders, and lift weights in excess of 100 pounds.

  • Ability to occasionally ascend and descend stairs and ladders is required.

  • Must also have keen senses of smell, hearing, vision and color identification.

  • Ability to work in all types of terrain and weather conditions is required.

Southern Company Gas provides for the energy needs of millions of U.S. households and businesses. As the largest natural gas-only distribution company in the United States, with more than 150 years of history behind us, we're working to ensure that Americans have access to an abundant, safely delivered supply of natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.

Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Gas Pipeline Operations & Maintenance

Job Type: Standard

Primary Location: Tennessee-Chattanooga Area-Chattanooga

Operating Company: Chattanooga Gas

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Union Covered: No

Work Location(s):

Chattanooga Service Center - 2207Olan Mills Dr. (2207ChattanoogaCODE)

2207Olan Mills Dr.

Chattanooga, 37421

Req ID: GAS2001611